Saimaa Travel
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Saimaa Travel special booking conditions fro individual client

Valid from 1.7.2018

Booking and payment

Bookings should be made in advance. The booking fee must be paid in one week from the booking as per the invoice sent by the tour operator. When the booking is made through the internet, the deposit is payable immediately. The payment of the deposit for the tour constitutes acceptance of our booking conditions. The tour operator has the right to cancel the reservation, if the deposit or the final payment is not paid in time. If the tour is cancelled for this reason the tour operator will inform the client. An unpaid deposit or invoice is not considered to be a cancellation. The tour operator should always be informed, if the client wants to cancel the reservation.

Tour price/person:                   Booking fee/person:

less than € 120                                 € 30

€ 121-200                                          € 50

over € 200                                         € 80

The final payment of the tour must be paid as per the invoice no later than 28 days prior to departure. If the booking is made less than 28 days before the departure, the whole price of the tour will be charged when booking.

In train tours the booking fee may be higher, because train tickets must be paid before the booking is made. Train tickets to Russia can be booked 60 days before the departure date. Train ticket reservation is immediately binding and cannot be cancelled or changed without costs.


Cancellation fee

The traveller has the right to cancel their booking at any time before the start of the trip. In such circumstances, the organiser has the right to charge a cancellation fee as follows:

  1. Administrative costs as agreed, if a booking is cancelled at least 45 days before the start of the trip
  2. A booking fee, if a booking is cancelled less than 45 days but at least 21 days before the start of the trip
  3. 50% of the price of the package, if a booking is cancelled less than 21 days but at least 7 days before the start of the trip
  4. 75% of the price of the package, if a booking is cancelled less than 7 days but at least 3 days before the start of the trip
  5. 95% of the price of the package, if a booking is cancelled less than 3 days before the start of the trip.

The client has right to hand over the tour to another person who fulfils the requirements to participate the tour (e.g. Russian visa) by paying the service fee and by informing the tour operator no less than 7 days before the tour. The client is not entitled for a refund, if the tour is cancelled in case the Russian consulate refuses to grant a Russian visa for the client or if the client cannot participate in the tour because of a damaged or missing passport. The visa application, which is taken to the Russian consulate, cannot be cancelled. Therefore, the costs for visas already obtained in Finland will be charged in full in case of cancellation. In case of cancellation, the tour operator also has the right to charge the client for already obtained services (e.g. visas, train tickets, hotel reservations and agent services). The cancellation must be made during Saimaa Travel Oy office hours (Mon-Fri).


Changes by the tour operator

The tours require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular tour has not been received, the tour operator is entitled to cancel it. The tour operator will notify of the cancellation of one day tour to Vyborg for this reason no later than 7 days before the departure, two and three-day tours to Vyborg and tours to St. Petersburg no later than 14 days before the departure.


Change of price

The tour operator has the right to change the tour price in case any authority or transportation fees change, or the value of the used currency compared to Euro changes. The tour operator has the right to offer last minute discounts. The discount prices are valid from publishing day forward and do not apply to reservations made earlier.


Changes in brochure information or tour programme

The tour operator has the right to make changes in brochure and website information and other details concerning the tour, such as: change hotel, transportation and tour programme or make other non-significant changes to tours.


Administrative fees

The administrative fees in case of cancellation are € 20 / person when the tour price is less than € 150 / person, € 50 / person when the tour price is € 151-500 / person and € 80 / person when tour price is over € 500 / person.

 

Otherwise we follow the General terms and conditions for package travel.

Guarantee lodged in Finland to Finnish Competition and Consumer Authority:

Finnish Competition and Consumer Authority
Siltasaarenkatu 12 A,

FI-00530 Helsinki

tel: +358 29 505 3000

email: kirjaamo@kkv.fi

 

We reserve the right for changes.

Special booking condition for individual client

Valid for bookings made before 1.7.2018

Booking and payment

Bookings should be made in advance. The booking fee has to be paid in one week from the booking as per the invoice sent by the tour operator. When the booking is made through the internet, the deposit is payable immediately. The payment of the deposit for the tour constitutes acceptance of our booking conditions. The tour operator has the right to cancel the reservation if the deposit or the final payment is not paid in time. If the tour is cancelled for this reason the tour operator will inform the client. An unpaid deposit or invoice is not considered to be a cancellation. The tour operator should always be informed, if the client wants to cancel the reservation.


Tour price/person:                            Booking fee/person:

less than € 120                                 € 30

€ 121-200                                          € 50

over € 200                                         € 80

The final payment of the tour has to be paid as per the invoice no later than 28 days prior to departure. If the booking is made less than 28 days before the departure, the whole price of the tour will be charged when booking.

In train tours the booking fee may be higher, because train tickets must be paid before the booking is made. Train tickets to Russia can be booked 60 days before the departure date. Train ticket reservation is immediately binding and cannot be cancelled or changed without costs.


Cancellation fee

If the cancellation is received

  • no later than 28 day prior to departure, the booking fee is returned to the client reduced by service fee.
  • later than 28 days, but no later than 14 days prior to departure, the tour operator has the right to retain the full amount of the booking fee.
  • later than 14 days, but no later than 8 days prior to departure, the cancellation fee is 50 % of the tour price.
  • later than 8 days prior to departure or no-show, the cancellation fee is 100%.

The client has right to hand over the tour to another person who fulfils the requirements to participate the tour (e.g. Russian visa) by paying the service fee and by informing the tour operator no less than 5 days before the tour. The client is not entitled for refund if the tour is cancelled in case the Russian consulate refuses to grant a Russian visa for the client or if the client cannot participate in the tour because of a damaged passport. The visa application, which is taken to the Russian consulate, cannot be cancelled. Therefore, the costs for visas already obtained in Finland will be charged in full in case of cancellation. In case of cancellation, the tour operator also has the right to charge the client for already obtained services (e.g. visas, train tickets, hotel reservations and agent services).


Changes by the tour operator

The tours require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular tour has not been received, the tour operator is entitled to cancel it. The tour operator will notify of the cancellation of one day tour to Vyborg for this reason no later than 8 days before the departure, two and three day tour to Vyborg and tours to St.Petersburg no later than 21 days before the departure.


Change of price

The tour operator has the right to change the tour price in case the Russian authority fees change or the value of the used currency compared to Euro changes. The tour operator has the right to offer last minute discounts. The discount prices are valid from publishing day forward and do not apply to reservations made earlier.


Changes in brochure information or tour programme

The tour operator has the right to make changes in brochure and website information and other details concerning the tour, such as: change hotel, transportation and tour programme or make other non-significant changes to tours.


Administrative fees

The administrative fees in case of cancellation are € 20 / person when the tour price is less than € 150 / person, € 50 / person when the tour price is € 151-500 / person and € 80 / person when tour price is over € 500 / person.

 

We reserve the right for changes.

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